Privacy Policy

This Privacy Policy explains how Zorora Lodge 6 ("we", "us", or "our") collects, uses, shares, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Details

Business Name: Zorora Lodge 6
Address: Charara, Kariba, Zimbabwe, , , ,
Email: bookings@nyamasvisvatrust.org
Phone: +263 77 240 1097

What Data We Collect

Identity data (e.g. name, title)
Contact data (e.g. email address, telephone number, postal address)
Technical data (e.g. IP address, browser type, operating system)
Usage data (e.g. information about how you use our website)
Marketing and communications data (e.g. preferences in receiving marketing)
Any information you provide via our website forms or correspondence

How We Collect Your Data

Direct interactions (e.g. filling in forms, corresponding with us)
Automated technologies (e.g. cookies, server logs)
Third parties (e.g. analytics providers)

Lawful Bases for Processing

We process your personal data only where we have a lawful basis, including:

To perform a contract with you
To comply with a legal obligation
For our legitimate interests (provided your rights do not override these)
With your consent (where required)

How We Use Your Data

To provide and manage our services
To respond to enquiries and provide customer support
To send administrative information
To improve our website and services
To comply with legal and regulatory obligations
For security and fraud prevention
For marketing (where you have consented)

Data Sharing and Disclosure

We may share your data with:

Service providers acting as processors (e.g. IT, hosting, analytics)
Professional advisers (e.g. lawyers, accountants)
Regulators and authorities (where required by law)
Other third parties with your consent or as required by law

International Transfers

Your data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. We regularly review retention periods for personal data.

Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Your Rights

You have the following rights under UK data protection law:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (the "right to be forgotten")
Restrict or object to processing
Data portability
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data relating to children.

Cookies

See our Cookie Policy for details on how we use cookies and similar technologies.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact

For any privacy-related queries or to exercise your rights, please contact us using the details above.